Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn or unused, with tags, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, email info@tautuafitness.com with your order number and reason for the request. Do not mail a return before it is authorized. If accepted, we will send the correct return address and instructions. Items sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the item and packaging so we can review the issue.

Exceptions
Personalized products, gift cards, final-sale items, and items that have been worn, washed, or altered are not eligible for return. Contact us if you have questions about a specific item.

Exchanges
After a return is accepted, the fastest way to receive a different item or size is to place a new order.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you may have the right to cancel or return the order within 14 days, subject to applicable law. The item must be unworn or unused, with tags, in its original condition and packaging, and accompanied by proof of purchase.

Refunds
We will notify you after an authorized return is received and inspected. If approved, the refund will be sent to the original payment method. Bank and card processing times may vary. If more than 15 business days have passed after we confirm approval, contact info@tautuafitness.com.